Refund policy

Returns and refunds

The window

You have 30 days from delivery to request a return.

Condition

Items must be unused and unworn, in the condition they arrived, with any tags still attached. For hygiene reasons we cannot accept a grooming item that has been used on an animal, or a bed or blanket that has been slept on.

How to start one

Write to us through the contact page with your order number and what is wrong. Do not send anything back before we reply — we will confirm the return and tell you where to send it.

What you get back

The item price, refunded to the original payment method within 5–10 business days of the item reaching us. Return postage is the customer's responsibility except where the item arrived faulty, damaged or not as described, in which case we cover it.

Faulty or wrong items

Send us a photograph and we will replace it or refund it in full, including postage. There is no argument about this.

Cancellations

If an order has not yet shipped we can cancel it outright. Once it is with the carrier it has to be handled as a return.